Process for Addressing Concerns

PROCESS FOR ADDRESSING CONCERNS

It is important to us to create and maintain open, inclusive, two-way communication with families. To facilitate this and ensure we can address your needs as quickly and efficiently as possible, we have outlined the following steps for concerns regarding school district matters. We encourage families to reach out to the person closest to the concern - teacher, coach, principal, counselor, etc. -because they have the greatest ability to work with you to change or adequately inform you on your concern. We look forward to working together

STEP 1:
Contact the Teacher/Staff Member: We believe most concerns can be resolved quickly and easily at the school level. Keep in mind that teachers and staff are doing their best to provide services for many students; therefore, we appreciate your patience and understanding. Please allow staff 24-48 hours to respond Monday through Friday during school business hours.

STEP 2:
Contact the School Administration: If you believe your concern is unresolved at the teacher level, contact the school administrator. The administrator should be able to assist with the situation and find a resolution to the issue or concern.

STEP 3:
Contact the Associate Superintendent of Education: If your concern remains unresolved after speaking with your school, please contact the Associate Superintendent of Education. The Associate Superintendent works with families and schools to resolve concerns and ensure they successfully partner for student success.

STEP 4:
Contact the Superintendent's Office: If your concern remains unresolved after speaking with the Associate Superintendent, please contact the Superintendent's Office. The Superintendent works with the District's leadership to resolve concerns, implement district policies and procedures, and ensure the school system is successfully partnering for student success.

STEP 5:
The Board of Education: If, in your conversations with the Superintendent, you are directed to the Board of Education to address a policy issue, you can submit a request to the Board President to have the Board consider an item for its upcoming agenda.

SPECIFIC TOPICS
Discrimination or harassment matters should be brought to the Superintendent's Office and do not require following the steps outlined in this document. The Superintendent will bring the concern to the attention of the District's Title IX Coordinator for investigation. The Title IX Coordinator takes complaints of discrimination and/or harassment directly from staff, parents/guardians, and students. 

To resolve complaints that may require a more formal process, the Board has a uniform system for handling complaints.  The district's Uniform Complaint Procedures (UCP) are outlined in BP 1312.3. A UCP form can be found on our website.

QUESTIONS
If you need additional support or would like to ask questions about this process, please contact the Public Information Officer, Teresa Schow, at tschow@ltusd.org